Investigating - The IRS e-Services system, which includes TIN matching is currently experiencing delays. RMIS is submitting TINs for matching as normal, but the results back from the IRS are delayed. Until the IRS system resumes returning TIN matching data as normal, RMIS will be unable to validate W9 TIN Matches. RMIS will continue to monitor the situation.
Feb 03, 2026 - 13:26 MST
Resolved -
This incident has been resolved.
Feb 3, 12:29 MST
Investigating -
We are aware that customers may receive an error message stating it is unable to retrieve your list of loads in Load Manager. The team is actively working to resolve this issue.
Feb 3, 12:04 MST
Resolved -
This incident has been resolved.
Jan 28, 16:05 MST
Investigating -
New customers may experience intermittent issues with Identity Verification (IDV) requests. Our team is aware and actively working to restore service as quickly as possible. This issue does not impact access to any Truckstop products.
Jan 28, 12:15 MST
Resolved -
This incident has been resolved.
Jan 23, 13:25 MST
Update -
We have identified that this issue is limited to carrier registration in RMIS. The team is actively investigating to fix as quickly as possible.
Jan 23, 12:59 MST
Investigating -
We are aware that there may be issues in sending and receiving verification codes for RMIS login. The team is actively investigating to fix as quickly as possible.
Jan 23, 12:43 MST
Resolved -
This incident has been resolved.
Jan 23, 07:15 MST
Investigating -
We are aware of an issue with Truckstop users not receiving emails due to a vendor outage. We apologize for any inconvenience and are working with the vendor to resolve this as quickly as possible.
Jan 22, 13:47 MST