Update - We previously received corrected January data and have successfully updated RMIS and Saferwatch. However, we are still awaiting February's data from the FMCSA, which was expected to be published in early March.
Our team is actively monitoring the situation and will begin processing the new data as soon as it's available. We appreciate your patience and understanding. Thank you for your continued partnership.
Mar 18, 2025 - 09:29 MDT
Update - We are currently awaiting a corrected data set from the FMCSA and remain in active communication with them. Once the FMCSA publishes the updated data, we will begin our CSA calculation process and promptly update RMIS and Saferwatch. Thank you for your continued partnership.
Feb 25, 2025 - 09:39 MST
Investigating - We would like to inform you that the FMCSA's SMS update for January carrier measurements contained issues. As a result, we are currently unable to process the latest CSA scores and SMS measures. We are actively working with the FMCSA who expects to post an updated data set soon. Once we have the data from the FMCSA, we will begin our CSA calculation process so that we can publish the scores and measurements to RMIS and Saferwatch. We appreciate your understanding and patience during this time. Thank you for your continued partnership.
Feb 12, 2025 - 15:14 MST
Resolved -
This incident has been resolved.
Mar 27, 08:26 MDT
Investigating -
We are aware that load searches may not be working on the load board for some customers. Our team is working to resolve this as quickly as possible.
Mar 27, 08:01 MDT
Resolved -
This incident has been resolved.
Mar 25, 11:19 MDT
Monitoring -
We are aware of an issue where some customers are being prompted to update the Truckstop Go mobile app but are unable to complete the update. If you encounter this issue, please try closing the app completely and relaunching it. Our team is actively investigating and will provide updates as soon as possible.
Mar 25, 10:56 MDT
Resolved -
This incident has been resolved.
Mar 20, 14:58 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 20, 14:49 MDT
Identified -
We have identified an issue with the expanded Carrier API response in RMIS and Carrier Status in ITS Dispatch, which is causing parsing errors and leading to account suspensions due to repeated calls. We will be implementing a fix that may require some customers to reconnect. We appreciate your patience and will provide further updates as needed.
Mar 20, 14:14 MDT
Resolved -
This incident has been resolved. Load views counts during the outage may be inaccurate.
Mar 19, 10:49 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 19, 10:37 MDT
Investigating -
We are aware that is currently an issue that is preventing load views from being updated. We are working to resolve as quickly as possible.
Mar 19, 09:53 MDT